1.Business contract

1.1The website (HSEchem.com), is operated by HSE Technology Co., Ltd. registered in Beijing China with Company Number 91110228MA0047WE60 (being “We”, “Us” or “Our”).

1.2Your order placed through our website (HSEchem.com) or by email constitutes an purchase request by you to purchase Goods in accordance with these trading terms. Your order will be accepted when we send you order acknowledgement by email within no more than 8 hours after you placed the order. At this point, a formal contract between you and us comes into existence. 

1.3We are not required to accept orders which you placed and any acceptance decision shall be made by us at our own interests.

1.4The products offered by our website (HSEchem.com) are for business use only. The products will be purchased and used by knowledgeable and qualified person only. 

1.5Any samples, drawings, advertising, descriptions of the Goods or illustrations contained in any documents or published on our website are issued as an approximate idea of the Goods only. They shall not be part of the Contract or have any contractual force except where expressly write in our Order Acknowledgement.

2.Order from us

2.1Talk to us. We offer 7x24 - 365 live support on the widget shown at the bottom right corner of our page. We offer email service for professional request when the online live support can’t help. Telephone and email is shown in the page of “contact us”. 

2.2Products. We list all of our products on the website (HSEchem.com). Product introduction will be presented on the website. In case that the information of product is not sufficient, or you request more information on application, demonstration, manufacture introduction, product expiration, please don’t hesitate to contact us by the method mentioned in clause 2.1.

2.3Check our Videos. We will show videos of some products about the information on application, demonstration, manufacture introduction, etc on our Tik Tok account which can be found in the page of “contact us”.

2.4The price on website is based on CNY and calculated to the currency you chose based on a stable exchange rate. We will not adjust the exchange rate between the currency you chose and CNY if the exchange rate maintain in a reasonable stable level. We reserve the right to adjust the exchange rate if the exchange rate goes up or down too much.

2.5Price doesn’t include any tax. For domestic mainland China customer, VAT will be added based on the price of CNY. A Chinese version of trading terms will be provided separately with order acknowledgement.

2.6Price doesn’t include any delivery and packing cost. Please see clause 3 below for more details of delivery.

3.Deliver of goods

3.1We will deliver the goods to the ship to address set in the order. We can deliver the goods to the address shown in the PO if order by email. 

3.2We deliver small package which is less than 100kg by couriers like DHL, Fedex, SFexpress, etc. The deliver cost will automatically calculated by our website. We can deliver the goods on your account if you think the delivery cost is too high for non-liquid products. We can’t use your account to deliver liquid products.

3.3For bigger package which is larger than 100kg, we can ship by air or by sea. Freight cost will be quoted by email. The freight cost calculated by website is not applicable.

4.Quality

4.1As a reseller, we apply the quality guarantee given by the manufactures or suppliers under its own responsibility. 

4.2As a brand owner (Casisy is a trade mark of ours in chemical adhesive, lubricant, cleaner, welding protection, tools, equipment), we take the full responsibility of the products branded as Casisy including the documentations, quality conformity, shelf life, quantity, etc. 

4.3Where you believe any Goods to be defective, please follow the processes set out at clause 5 below. We are not responsible for the defects caused by natural attrition, misuse, wrong storage, inappropriate maintenance, and other causes.

5.Return of goods

5.1If you believe any Goods to be defective, please send email to us with order number about the  discrepancy as much details as possible within 15 days of delivery. We will ask our suppliers for the reselling products or our technicians for the Casisy products, to judge the defect by comparing with the retained sample or by packing and forwarding recorded video and paper works. If we confirm the defect is caused by us, we will agree the return of goods or send out the less delivered goods. 

5.2An RGN (Return Goods Number) will be generated by us and send it to you if we agree the return of goods. You need put the RGN on the package before sending back to us. We will not accept any package without RGN number on the package. The delivery responsibility is on you.

5.3We will inspect the goods when we received the package. We will refund the payment with the delivery cost sending to us if the defect is confirmed. If the package is broken or not in the condition of resell, we may reject the refund or charge some cost to clean and sort the goods. We will send the goods back to you if the defect is not caused by us. The cost of sending back to you is on you. 

5.4We don’t accept return of the goods without defects. We don’t accept the return of goods without notification within 15 days of delivery. 

6.Title and Risk

The ownership of the goods will be passed to you when we finish the delivery of the goods to you on the delivery terms mentioned in the acknowledgement. All risk and title are on you when the goods are delivered.

7.Payments

7.1The payment of total agreed value of the order will be shown in the order acknowledgement only. 

7.2We reserve the right to adjust the delivery costs before delivery.

7.3We will cancel the order if we don’t receive the total payment by the method we agreed in 7 working days. 

7.4For credit account, we have right to charge interests of late payments later than the due date.

8.Limitation of liability

8.1we shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract.

8.2Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid under the Contract.

9.Force Majeure

9.1Neither you nor us shall be charged with any liability for delay or failure in performance of any obligation (in whole or in part) by reason of Force Majeure, for so long as performance is so affected.

9.2Force Majeure includes but not limited to strikes, war, riot, customs, shortage, earthquake, storm, fire, flood, virus pandemic.

9.3If an event or circumstance of Force Majeure occurs, this Agreement will be suspended for a period equal to the period during which the event or circumstance of Force Majeure exist.

9.4In the event that an event or circumstance of Force Majeure cannot be remedied or overcome within 30 days, then either Party may terminate this Agreement immediately, without any compensation being due.

10.Laws and Jurisdiction

10.1The trading terms are governed by China law only.

10.2Any dispute or claim arising from the execution of or in connection with this Contract, including any question regarding its existence, validity, or termination shall be settled amicably through friendly negotiation. In case no settlement can be reached through negotiation within fifteen (15) days after written notification from one party to the other party of the existence of the dispute, such dispute or claim shall be referred to and finally settled by arbitration in Shanghai ("Arbitration") in accordance with the Arbitration Rules of the China. International Economic and Trade Arbitration Commission ("CIETAC Rules") which rules are deemed to be incorporated by reference into this clause. The law applicable to the Arbitration shall be the laws of the People's Republic of China. The arbitrators shall be appointed in accordance with the CIETAC Rules whereby each party shall appoint one arbitrator and the two arbitrators appointed as aforesaid shall appoint the chief arbitrator. The language to be used in the Arbitration proceeding shall be Chinese.